Returns, Exchanges & Refunds Policy

Last updated: October 16, 2026

This policy applies to all destinations we ship to. Where applicable law provides mandatory consumer rights that differ from this policy, those legal requirements will take precedence.

Final Sale — No Change-of-Mind Returns or Exchanges

Except where applicable law requires otherwise, all purchases of tea, teaware, and other products are final sale.

We do not accept returns, exchanges, or refunds for a change of mind, personal taste preferences, selecting the wrong item, or other reasons unrelated to a product defect or an issue with our fulfillment of your order.

This applies even if the item is unused, unopened, or in its original packaging.

We do not offer a voluntary return or exchange period. Please review product descriptions and your order details carefully before completing your purchase.

Order Cancellations

You may contact us to request a cancellation before your order ships. If your order is successfully canceled, we will issue a full refund to your original payment method.

Once your order has shipped, we do not accept change-of-mind cancellation requests, except where required by applicable law.

Any statutory cancellation or withdrawal rights that apply to your purchase remain unaffected.

Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or materially different from its description, contact us as soon as possible at ntodtea2025@gmail.com.

Please include:

• Your order number;
• A description of the issue;
• Photos or other supporting evidence showing the problem.

After reviewing the issue, we will work with you to arrange an appropriate refund or replacement, subject to your rights under applicable law.

If we require the item to be returned for one of these reasons, we will cover the return shipping costs. Please contact us before sending anything back so we can provide instructions and the appropriate return address.

Our final-sale policy does not restrict your rights concerning defective, damaged, incorrect, or materially misdescribed goods.

Replacements

We do not offer exchanges based on a change of mind or personal preference.

If a replacement is appropriate because an item is damaged, defective, incorrect, or materially misdescribed, we will arrange it with you and cover the related shipping costs.

This does not limit any right you have under applicable law to choose a refund or another remedy.

Lost Packages

If a package is confirmed lost before delivery, we will generally arrange a replacement first. If a replacement is unavailable, we will issue a refund.

This approach does not limit any right you have under applicable law to choose a refund or another remedy.

Refunds

Refunds are available for successfully canceled orders before shipment, approved claims involving order or product issues, and situations where applicable law requires a refund.

We will notify you when your refund has been approved. Approved refunds will be initiated to your original payment method within 5 business days, or sooner if required by applicable law.

Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us for assistance.

Your Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights, including applicable statutory cancellation or withdrawal rights and remedies for goods that are defective, not as described, or not delivered as agreed.

Where applicable law requires us to accept a return, refund standard delivery charges, or provide a refund, replacement, or another remedy, we will comply with those requirements, including applicable deadlines and rules about shipping costs.

A return required by applicable law is not prohibited by our final-sale policy.

Contact Us

For order cancellations, product issues, refund inquiries, or assistance with your order, please contact:

NTOD — Dancong Nighttalk, Inc.
Email: ntodtea2025@gmail.com
Phone: +86 198 6870 5060

Please contact us before sending a product back. Our business mailing address is not a product return address.