Shipping policy

 

Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with NTOD. This policy explains our shipping destinations, processing times, shipping rates, delivery arrangements, and cancellation and refund terms.

Shipping Origin & Destinations

Orders currently ship from our warehouse in China.

We currently deliver to:

• The 48 contiguous United States and Washington, D.C.

• Japan

• South Korea

• Germany

• France

• United Kingdom

We do not currently ship to Alaska, Hawaii, or U.S. territories.

We may add more destinations in the future. Available destinations will be shown at checkout.

Order Processing

Orders are generally processed and handed to the carrier within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays observed by our fulfillment warehouse in China.

Processing time is separate from the estimated shipping times below.

If we cannot ship within the stated processing timeframe, we will notify you, provide an updated estimate, and offer any options to accept the delay or cancel for a refund required by applicable law.

Shipping Rates

The following standard shipping rates apply to orders delivered to all destinations currently supported above:

Order subtotal | Standard shipping

US$100 or more | Free

Less than US$100 | US$9.90

The free shipping threshold is based on your merchandise subtotal after discounts, excluding taxes and shipping charges.

Free shipping covers standard shipping charges only. It does not automatically include customs duties, import taxes, or clearance fees.

Rates for any destinations added in the future will be disclosed before you complete your purchase.

Estimated Delivery Time

Estimated standard shipping times after your order ships are:

Destination | Estimated shipping time

Contiguous United States and Washington, D.C. | 5–15 business days

Japan | 4–10 business days

South Korea | 4–10 business days

Germany | 9–15 business days

France | 9–15 business days

United Kingdom | 9–15 business days

Business days exclude weekends and applicable public holidays. These estimates do not include the additional 1–3 business days for order processing.

Delivery times are estimates and are not guaranteed unless we expressly state otherwise. Customs inspections, carrier disruptions, severe weather, holidays, or other events may extend delivery times.

These estimates do not limit your rights if an order is not delivered within a legally required or expressly agreed timeframe.

Order Tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link, if tracking is available for your shipment.

Tracking updates may take time to appear after the shipping confirmation is sent. Please contact us if you need help checking your shipment’s status.

Customs Duties, Import Taxes & Clearance Fees

Orders ship internationally from China and may require customs clearance.

Responsibility for customs duties, import taxes, and clearance fees depends on the destination and shipping arrangement. We will disclose the applicable arrangement at checkout, including whether these charges are included, collected at checkout, or payable by you upon import or delivery.

Charges already collected for the same purpose should not be paid again.

If a carrier or customs authority requests payment that appears to duplicate charges collected at checkout, please contact us so we can help review the issue.

Shipping Address & Order Changes

Please review your shipping address carefully before submitting your order, including any apartment or unit number and postal code.

If you need to correct your address or change your order, contact us as soon as possible. We will confirm whether the requested change can be made.

Once an order is in transit, we generally cannot change its contents or delivery address.

Order Cancellations Before Shipment

You may contact us to request a cancellation before your order ships. If your order is successfully canceled, we will issue a full refund to your original payment method.

Please contact us as soon as possible if you wish to cancel your order.

Any statutory cancellation or withdrawal rights that apply to your purchase remain unaffected.

Final Sale After Shipment

Once your order has shipped, we do not accept returns, exchanges, or refunds for a change of mind, personal taste preferences, selecting the wrong item, or other reasons unrelated to a product defect or an issue with our fulfillment of your order, except where applicable law requires otherwise.

This applies to tea, teaware, and other products, even if they are unused or unopened.

This restriction does not affect our handling of damaged, defective, incorrect, materially misdescribed, or lost items, or any cancellation, return, or refund rights required by applicable law.

Please review our Returns, Exchanges & Refunds Policy for additional details.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, please contact us at ntodtea2025@gmail.com with your order number. We will review the tracking information and work with the carrier to investigate.

If a package is confirmed lost before delivery, we will generally arrange a replacement first. If a replacement is unavailable, we will issue a refund.

This approach does not limit any right you have under applicable law to choose a refund or another remedy.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or materially different from its description, contact us as soon as possible with your order number, a description of the issue, and photos or other supporting evidence.

After reviewing the issue, we will work with you to arrange an appropriate refund or replacement, subject to your rights under applicable law. If we require the item to be returned, we will cover the return shipping costs.

Please contact us before sending anything back so we can provide instructions and the appropriate return address.

Refund Processing

Where a refund is approved under this policy or required by applicable law, we will initiate it to your original payment method within five business days, or sooner if required by law.

Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us for assistance.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies you have under applicable consumer protection laws, including any mandatory cancellation or withdrawal rights.

Where applicable law requires a cancellation, return, refund, replacement, or other remedy, we will comply with those requirements, including applicable deadlines and rules about shipping costs.

Contact Us

For shipping questions, address corrections, cancellations, or delivery issues, please contact:

NTOD — Dancong Nighttalk, Inc.
Email: ntodtea2025@gmail.com
Phone: +86 198 6870 5060